Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Archive for February, 2016

Saturday, 27 February, 2016

Understanding 80/20 Auto Insurance Settlements

In most cases it’s fairly obvious who is at fault in an accident, other times it can be confusing. Think about it this way, if you’ve ever been in an accident it can feel like everything is a huge blur. Everything happens so quickly that your brain has almost no time to work all the […]...
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Monday, 22 February, 2016

Aftermarket vs. OEM Parts (Our Side of the Story)

Collision repair can be a tricky industry; we are constantly torn between trying to keep our customers happy and trying to keep the insurance companies happy. We are required by a lot of insurance companies to use aftermarket or used parts for repairs, as this helps keep the cost of the repairs low thus keeping […]...
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Tuesday, 16 February, 2016

Best Websites and Books to Reference for DIY Auto Maintenance

You can save a lot by doing common auto repair and maintenance jobs yourself at home, but this requires special knowledge. Whether you are a classic car enthusiast undertaking a major restoration project or simply want to learn how to avoid expensive trips in to have the oil changed, here are some top destinations online […]...
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Wednesday, 10 February, 2016

How to Help Keep Your Auto Insurance Rates Down After an Accident

When you get in a car accident, you might think that all the pain stops with the impact itself. However, other kinds of pain, especially those of a financial nature might follow you long after the accident. Here, we are looking at what you can do to help prevent a rise in your insurance rates, […]...
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