Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Category “Auto Body Shop Tips”

Monday, 22 February, 2016

Aftermarket vs. OEM Parts (Our Side of the Story)

Collision repair can be a tricky industry; we are constantly torn between trying to keep our customers happy and trying to keep the insurance companies happy. We are required by a lot of insurance companies to use aftermarket or used parts for repairs, as this helps keep the cost of the repairs low thus keeping […]...
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Monday, 21 December, 2015

Important Questions to Ask Before Getting Work Done at an Auto Body Shop

If your car has been damaged as a result of a collision, a good auto body shop can reverse the damages. But before you select a body shop, it’s important to conduct diligent research. Although there are many reputable body shops, there are some shops out there that do inferior work. Here are 8 important […]...
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Thursday, 10 December, 2015

What to Do If an Auto Body Shop Messes up on Your Repair

You may have a wide variety of reasons for visiting a local auto body shop for repairs. Perhaps it’s because of an automobile accident, maybe your car was vandalized, or perhaps you’re just looking to upgrade your car. Unfortunately, not all body work projects go well. Depending on the shop you go with sometimes your […]...
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Thursday, 26 November, 2015

Some Common Repairs Auto Body Shops Do

The technicians who work at auto body shops tackle many different common repair tasks. Here’re three common repairs we do here at Cascade Collision Repair; collision repair, paint jobs, and paintless dent repair. Collision Repair We start by fully inspecting your vehicle to make sure we get a full picture of the repairs your car […]...
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Thursday, 19 November, 2015

How to Find a Good Auto Body Repair Shop That Stands Out

If you have recently been in an accident or otherwise need to have body work done to your vehicle, you might be unsure of which body shop to hire. Most areas feature quite a few options, but you should know that not all body shops are created equally. Luckily, following these tips will help you […]...
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Wednesday, 3 June, 2015

Mechanic, Mechanic wherefore art thou?

Finding a new mechanic isn't always easy. But you can do it with our help!...
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