Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Cascade Collision Repair

Thursday, 10 December, 2015
red car repair

What to Do If an Auto Body Shop Messes up on Your Repair

You may have a wide variety of reasons for visiting a local auto body shop for repairs. Perhaps it’s because of an automobile accident, maybe your car was vandalized, or perhaps you’re just looking to upgrade your car. Unfortunately, not all body work projects go well. Depending on the shop you go with sometimes your car can end up with chips, cracks, dents, or broken parts that weren’t there before or end up with a car that’s not 100% back to the way it was before the accident. If you ever go through a bad experience of receiving inferior auto body work here are some helpful tips to follow.

Document the Issue

If you get your car back and you suspect the work completed was not done as quoted or just suspect subpar work, start by documenting what is wrong with the repair. Take lots of pictures or videos of the imperfection(s) or damage and consider collecting statements from close friends, as witnesses.

State the Issues

Next, make the auto body shop aware of the problem. A lot of body shops guarantee their work, ask them if they do so and if they’re willing to remedy the situation. Compare the quote they provided you before beginning their work to their finished work and point out any discrepancies to the auto shop. If the person at the front desk isn’t getting you solid results consider asking to speak with their supervisor or even the shop owner.

Request a Refund or Promise of Delivery

Remember to remain calm as you speak to the shop about their possible guarantees. If they don’t offer guarantees on their work consider asking for some type of refund because of their shoddy work. If necessary show them the evidence of the damage and consider getting an estimate from another shop as to how much it would cost to fix their poor work.

The body shop may respond in a few different ways. They might agree to redo the work at no cost to you, they may agree to redo the work at a discounted price, or lastly, they might simply refuse to redo the work at all.

Consider Speaking to an Attorney

If the shop is simply not helpful at all, think about contacting a local attorney to seek legal advice. They can let you know if you have a possible case and can help you seek compensation for the shop’s subpar work.

Conduct Research Before Hiring Someone

The above points show why it’s important to thoroughly investigate an auto body shop before you have them complete work on your car. A reliable and certified auto repair shop will generally have these five main qualities: positive consumer reviews, affordable pricing or financing options, stellar customer service, certified technicians, and a guarantee on their work.


If you get your car back from the shop and aren’t impressed with the work they performed; document the issue, talk to them about the problems, request a refund or for the work to be redone, and finally consider speaking with an attorney. Remember, though, picking a good quality auto repair shop, to begin with, can spare you a whole lot of aggravation so consider going with a company like Cascade Collision in the first place.