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Q&A

Feel free to contact one of our experts at any of our auto body shops if you can’t find the answers to your questions below.

Do I have a choice in where my vehicle is repaired?

Absolutely! In fact, Utah state law says consumers have the right to choose a repair shop.

When is my deductible due?

Your deductible is paid to the shop when repairs are finished and you come in to pick up your vehicle.

Is the price of the repair less if I don't use my insurance?

No, your estimate is written to repair your vehicle in accordance with manufacturer recommendations. Your customer service representative can further explain our repair methods.

What is the difference between an "insured" and a "claimant?"

"Claimant" means you are claiming the accident on someone else's insurance. "Insured" means you are using your own insurance.

Will the paint you use hold up as well as the original paint job?

Yes, our paint has a durable factory finish that will retain its shine and protect your car from Utah's harsh elements.

How will you match my paint color?

Our paint system, Sherwin-William's Automotive Refinishing System, has one of the best color matches available. Our painters are trained to tint and blend all colors to match the original finish.

Do you inspect the repairs on my vehicle?

Yes, aside from evaluating your repairs throughout the process, we perform a 21-point final inspection to ensure your vehicle is repaired to the highest standards.

Does the repair come with a warranty?

Yes, Cascade repairs the structural components of your vehicle to manufacturer standards and gives a lifetime transferrable warranty on all of the body and paint work.

How are your technicians certified to repair my car?

In addition to being highly trained each of our technicians is I-CAR certified.

Must I obtain three estimates?

Generally, no. You, as the car owner, can choose to get multiple estimates if you would like, but unless your policy states otherwise, you are not required to obtain more than one estimate.

I was told that I have to take my car to a certain repair shop. Must I do this?

Generally, no. No one can force you to go to a certain repair shop unless your policy states otherwise. You have the right to choose which shop repairs your vehicle.

What is the best procedure for me to get quality repairs and quickly get my vehicle back on the road?

If necessary, make a claim with an insurance company, whether it’s yours or the other driver’s. Take your vehicle to a reputable repair shop for an estimate. Talk to the estimator about how to proceed from there. If you’re able to leave your car at the shop, call the insurance company to advise them of the vehicle’s location.

I don't believe I was at fault in the accident. Should I use my own collision policy or try to get the other party to cover it?

Try to get the other party to accept responsibility, then you will not have to pay a deductible and the accident will not go against your policy. If the other party or their insurance covers the repairs, you would also be entitled to a rental car while yours is at the shop.

Who is responsible to the repair shop for my repair bill - the insurance company or me?

You are. You may direct your insurance company to pay the repair shop directly, but the payment must be in the hands of the repair facility when you pick up your vehicle. Keep in mind, you are the customer and/or the insured. The repair shop owner looks to you for payment and you look to the insurance company for payment.

Who is responsible for the safety, workmanship and guarantee of my auto repairs - the insurance company or repair shop?

Generally, the repair shop is responsible.

I am sure that the other driver is at fault, but no one has made any effort to see to the repairs of my vehicle. What can I do?

If you think the other driver is at fault, call their insurance company and file a claim against their policy or make payment arrangements with the other party. You are the owner of the automobile. You have the legal right to make arrangements for the repairs to your automobile, not an insurance company.

Do I have to take my vehicle to a drive-in claims service?

Generally, no. Unless your policy states otherwise, it is not mandatory to take your vehicle to a drive-in claims service. Usually it will suffice for you to call your insurance company and tell them where the vehicle can be examined by a claims person.

If I go to a drive-in claims service, do I have to take the car to its preferred shop?

Generally, no. However, if you decide to take your car to the preferred shop, ask your insurance company to implement its "elects to repair" clause (check your insurance policy). This may cause the insurance company to be responsible for, among other things, the quality of repairs.

I am having a problem with the insurance company. Can the state insurance commissioner's office help me?

Perhaps, yes, but the commissioner's authority is limited! The commissioner's office in your state can describe the scope of authority for you.

Can the insurance company and service shop make an adjustment and start repair on the auto without the owner's consent?

Generally, no. You should be presented an estimate to know what is being repaired on your vehicle before repairs are made, unless your policy states otherwise.

How do I make sure my vehicle is lawfully safe?

Most state laws make it unlawful for any person to operate any motor vehicle that is unsafe or has defective equipment. Insist on having your vehicle restored to its pre-accident condition. Do not be pressured into having repair work done by a specific shop simply because of a lower price. The owners of Cascade Collision Repair have pledged their shops to a rigid code of ethics. This code is designed to protect you and your property.

How do I learn more about my rights as a motorist?

Visit the Automotive Service Association’s (ASA) website, http://www.asashop.org/tips/bill.htm.