Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Wednesday, 5 March, 2014

5 tips when your car breaks down away from home

You’re driving along the highway when suddenly your car starts making noise and slows to a stop. What should you do?

Breakdowns can happen any time — even when your vehicle is new. Many times people aren’t prepared to deal with a breakdown. Here are some steps to take while awaiting the tow-truck.

  1. Pull off the road. Move the vehicle to the breakdown lane or the right side of the road and out of traffic. If your car dies on the highway and you can’t pull off to the side of the road, stay in your car. Don’t try to cross a busy high-speed road, if traffic is heavy. While it can be nerve wracking when traffic backs up, stay in your car and let others drive around you. But first send out a signal to other drivers.
  2. Alert other motorists. Raise your hood and turn on your emergency flashers. Also, place warning triangles or flares to alert oncoming traffic and other motorists that your vehicle is disabled. This will also alert police and tow-truck operators that you need help.
  3. Call for help. If you have a cell phone, call friends or family, or roadside assistance.Female driver on the phone and car breakdown You can also call 911 to let police know the situation, if your breakdown is posing a threat to your safety or others passing by your stalled vehicle.
  4. Be prepared when calling for assistance. Give a description of the problem, a description of your vehicle and your location. If you aren’t sure of your location, look around for local landmarks, such as the nearest crossroad, highway exit sign or mile marker.
  5. Remain in your car. If your car is safely out of traffic, wait inside your vehicle until a police officer or tow truck arrives. It’s never a good idea to walk along the Interstate. Following this advice could save your life.