Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Monday, 12 December, 2016

Keeping Calm Post-Accident

If you are involved in a vehicular accident, you might be upset and disoriented. However, your negative feelings will only worsen if you are not calm. In this article, we will offer you practical tips for thinking clearly and staying calm following an accident

1. Make Sure Everyone Is Okay
No matter how major or minor the damage is to your car and/or the car of whoever you collided with, the first thing you should do is make sure no one is seriously hurt. Confirm that you can move okay and that the other people involved aren’t seriously injured. If medical attention is needed, call an ambulance right away.

2. Take Deep Breaths
The easiest way to calm down is to breathe. These should not be short, shallow breaths (hyperventilating) but long, slow ones. Right after the accident, you might want to try square breathing. Here, you breathe in through your nose slowly to a count of four, hold it for another count of four, exhale to a count of four and then wait for another count of four before starting again. Do this routine four times in total or until you feel calm enough.

3. Be Careful About What You Say
If you’re sure you weren’t at fault, then don’t say anything that implies you are. If the other person involved admits fault, then you won’t have to pay a deductible for any damages you’ve incurred. You might be worked up and feel an urge to make an offhand remark that you are at fault, but you need to resist the urge. Furthermore, do not admit fault when on the phone with your insurance provider, as they are likely to be recording your call.

4. Confirm That You Have Everything You Need
When a police officer arrives on the scene, they will ask you for your license, vehicle registration, and proof of insurance. Assuming you have these things in their proper place (license in your wallet, registration and insurance in a safe place like the glove compartment), you will be able to proceed easily. Make sure your license, registration, and insurance are all up to date, as you could have your car towed and face legal consequences for driving with any of those expired.

5. Assess Vehicular Damages
When you are involved in a collision, you might assume the worse at the moment of impact. After you’ve established that everyone is okay, see how the condition of both vehicles is. Be clear about this with your insurance provider. More likely than not, it’s not as bad as you imagined it was.

6. Stay Relaxed in the Days After
You might be able to drive home following the accident without any problems but later find yourself unusually anxious and rattled; this is normal following an accident. Find ways to unwind such as reading and listening to soothing music. It might do you good to take some time off driving for a few days as well. If you find yourself unable to relax and drive even after a few days, consider getting therapy for PTSD.

We hope this helps if you are ever involved in a vehicular accident. While it might be hard to stay calm at first, by taking a few deep breaths and thinking before you speak, you will be able to get through your accident feeling okay.