Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Wednesday, 3 June, 2015

Mechanic, Mechanic wherefore art thou?

brokenhearted carBreaking up with a mechanic can be hard. You can have feelings of abandonment, loss, and betrayal. These emotions can lead to depression. The loss of trust, money, time, and the emotion that goes a long with it can be difficult to deal with. Whether you were the dumper or dumpee, it can still hurt the same.

Even if on some level you knew it was for the best, those good memories still keep rolling back in. Once you’ve given yourself time to grieve, it’s time to get back out there!  You can’t shut yourself and your car up in the garage forever. You’ve got to move on. But how? With whom? It’s so hard to start over! Well, here’s some tips to get you back in the game!

  • Give your car a good wash and wax! You’ve got to be looking your best when you meet that new someone who’s going to check out under your hood.
  • You generally want to go with someone who specializes in your particular brand of car. With so many different makes and models, both foreign and domestic, you want someone who knows the ins and outs of your car and intuitively knows just what it needs.
  • Get recommendations from family and friends. Look on the Better Business Bureau website. And check out the Internet for reviews, both positive and negative. Read the whole profile; don’t just look at the pictures.
  • Give the shop a tryout. Do smaller repairs or an easy regular maintenance first before you go in for a bigger fix. See how they do. It’s OK to move slowly.
  • See what kind of warranties they offer on their work. Warranties differ greatly from shop to shop, so find out ahead of time what they offer. Confident mechanics generally don’t have a problem giving a guarantee of some kind for their work. Although there is really never any kind of total guarantee in these matters is there? To build something new and good you’ve got to risk it my friend!
  • Make sure they have a schedule that coincides with yours as best as possible. You can’t be the one doing all the work. It’s a two way street. If you do your due diligence and persevere, we promise you’ll find the special someone that you can build a lasting relationship with!