Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Cascade Collision Repair

Saturday, 27 February, 2016
car crash

Understanding 80/20 Auto Insurance Settlements

In most cases it’s fairly obvious who is at fault in an accident, other times it can be confusing. Think about it this way, if you’ve ever been in an accident it can feel like everything is a huge blur. Everything happens so quickly that your brain has almost no time to work all the scenarios out. Was my light red? Did I use my blinker? Was that car there the whole time? We hear this all the time at our shop while helping customers that this just happened too.

First Things to Do After an Accident

-Call the police to have them come complete an accident report (not 911, unless there are life-threatening circumstances)

-After you’ve made that call and you know everyone involved is okay, get names and phone numbers of witnesses

-Snap a few pictures of the scene and all the cars that were involved, also take pictures of all 4 corners of your car (this helps insurance companies)

Provide A Good Statement

Even though it’s difficult, try and prepare yourself to provide a really solid story of what happened. The insurance companies will come to a conclusion of who’s at fault through your statement, the evidence they’re provided, as well as pictures of the damage.

An 80/20 Settlement

In some cases, the insurance companies may decide that both parties had some part in the accident. For example, let’s say Driver A stops abruptly and Driver B runs into Driver A. Because Driver A’s actions in some ways caused the accident Driver A might need to take some responsibility for the accident too. This is called an 80/20 settlement or a split claim.

Now the percentages can change depending on the accident but the proper proportion will be settled between insurance reps., but keep in mind once you settle you can’t take any further action.

Below is a video that further explains 80/20 settlements. Remember to buckle up and stay safe out there! Thank you for reading.