Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Cascade Collision Repair

Monday, 1 August, 2016

What Is Betterment?


Most people that have dealt with a betterment charge in their auto claim think of it as “the other B word”. Working with customers in unfortunate circumstances like an accident is hard enough as it is, but explaining something like betterment on top of that is truly terrible – even more so because this charge is collected at the repair shop. This can put the repair shop in an awkward position, especially if the customer is less than understanding.

So what, exactly, is betterment? It is a standard insurance cost, which can be applied to any wear and tear item that is replaced during the repairs of your vehicle due to an accident, even if the accident wasn’t your fault. While it may seem unfair, it makes sense from an insurance companies’ stand point.

First, you have to understand that the insurance company only owes you “pre-accident condition” and they are very literal with that term. For example, if you have brand new tires on your car, then the insurance company owes you for those new tires. However, if you have some nearly bald older tires, then the insurance company pays you the amount those may be worth. Basically, they take the cost of the new tire, measure and compare the tread depths of the old and new tire, and charge accordingly to how they “bettered” your situation.

Tires aren’t the only items where betterment is applied. As previously stated, the policy looks at ANY wear and tear item. This could include your car’s battery, muffler, struts or any suspension items, just to name a few. Even a convertible’s soft top can be included in betterment items.

Educating yourself beforehand on what additional costs you may incur during an accident can help ease the blow should you ever find yourself in that situation. If there are any other questions that may arise, we at Cascade Collision are happy to discuss options and provide you with the needed answers.