Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Tuesday, 19 March, 2013

What to do when your car overheats

Hot summer temperatures can cause your vehicle to overheat and don’t assume that new engine won’t spew out the steam while you’re on vacation. It can happen, particularly if you’re taking a trip over the Rockies on a 100-degree day. Here are a few pointers on what to do and not do if your car’s engine overheats.

A man is very frustrated and sweaty while trying to evaluate his smoking car engineTurn off your air conditioner. If you notice your temperature gauge suddenly heading into the danger zone, immediately shut off the air conditioning and roll down your windows. Your vehicle’s AC puts a lot of strain on your engine. Doing so will help cool it down.

Turn on the heater. The heater in your car transfers heat from the engine, so cranking up the blower will vent excess heat away from your engine. (Of course, you’ll be a bit uncomfortable until you can reach a service station, but it beats being stranded.)

Pull over. Open the hood, and let your engine cool off. Every time your car overheats it causes damage to the engine. Give it a half-hour to cool down.

Once the engine has cooled off, check the coolant tank. The plastic coolant reservoir is located near the radiator. Check to see if there is coolant in the tank and if it is at the proper level indicated by marks in the tank. If you are out of coolant, it could mean you have a leak. Add water. This will dilute the anti-freeze but should buy you enough time to reach a service station.

Don’t open your radiator cap until the engine has cooled down. Doing so could unleash a geyser of hot steam and radiator fluid that can cause serious burns. Place a cloth over the radiator cap to protect your hand and tilt the cap away from you.

Do not put cold water into a very hot radiator. Doing so can cause the engine block to crack. Still, it’s always a good idea to keep a supply of water in your car as well as a jug of antifreeze. Once your engine cools off and it is safe to remove the cap, check the level of coolant. Add a 50-50 mixture of water and antifreeze to fill the radiator. If you open the cap and find out that your radiator is empty, you might want to call a tow truck rather than restart your vehicle.

Overheating can occur for a number of reasons. A leaky radiator, lack of coolant or blocked hose or even a faulty thermostat — those are the most common culprits. Have your vehicle examined to ensure there is no major problem with the engine, as an ounce of prevention surely beats costly repairs.