Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Thursday, 22 August, 2019

What is a Recall on a Car?

You have probably heard about car recalls in the news. If a recall doesn’t involve your car, you probably move on without thinking much more about it. But what if your car is the subject of the recall? We’ve listed a few key facts about car recalls here. Feel free to contact the friendly team at Cascade Collision if you have any questions.

First of all, exactly what is a recall on a car? A recall is issued when a safety problem has been detected that is common to a specific vehicle model. The recall can be issued by the car manufacturer or by the National Highway Traffic Safety Administration (NHTSA).

How Do You Know if There Is a Recall on Your Car?

Manufacturers are required by law to send a letter to anyone who owns a vehicle subject to a recall. If you hear about a recall and have not received a notice, you can check the NHTSA website to get details on current recalls.

What Does a Recall Letter Tell You?

A recall letter informs car owners of the specific safety issue, what part of the vehicle it involves, and what car owners need to do to get the issue rectified. The notice will usually offer detailed instructions regarding where they can get the issue repaired and how to make the arrangements. The letter will typically list a time period for getting the repairs done.

Do You Have to Pay for Recall Repairs?

It is important to know that repairs for a safety recall do not cost the car owner anything. If your vehicle is subject to a recall, make sure you follow the instructions and get the repairs done at a location included in the recall letter. This is typically a nearby car dealership.

If you have any questions about what a recall on a car is, or other auto body issues, please contact Cascade Collision.