Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Monday, 23 July, 2018
rushing cars

What to Do When You Get Into a Crash with a Rental

A car crash is a stressful event, even under the best circumstances. Few people are prepared to know exactly what to do. It gets even worse if you are using a rental vehicle. The stress and panic induced by a crash can be compounded when you are in an unfamiliar place with an unfamiliar vehicle. We have prepared these tips so you know exactly what to do if you ever find yourself in this environment.

 

Step 1: Get to Safety

The first step of any crash is to make sure that everyone is okay and safe from harm. If there is fire, thick smoke or any indication that an explosion might occur, make sure all passengers get clear of the area and to an area that is safe from danger and traffic. Contact emergency services if the crash is bad enough to warrant such a call.

 

Step 2: Exchange Information and Documents

Make sure you get reliable contact information and details from any other participants in the crash. This includes name, address, phone number, and vehicle registration number. Take pictures or record video to document exactly what happened and the damage done. This will prevent any other parties from taking advantage of the situation and exaggerating injuries or damage done.

 

Step 3: Call the Rental Company

Most rental cars will have an emergency contact number on the rental agreement as well as on a paper in the glove box. They will walk you through the next steps of picking up the car for auto body repairs and getting a replacement car if necessary.

 

Step 4: Contact Your Insurance Agent

Finally, contact your own insurance company. Inform them of what happened. Ask if they will file an accident report, or if you need to do so yourself. Make sure to inform them of any insurance you bought through your rental car company so you don’t end up double-paying.

 

Once you have followed through these four steps, you will have navigated the immediate aftermath of an accident. Of course, anytime you need auto body repairs contact Cascade Collision Repair!