Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Tuesday, 1 May, 2018
blur in driving car

What to Do When You Get Into a Fender Bender

Though the damage is usually minor, getting in a fender bender can still be scary and bewildering. Especially if it’s the first time you’ve been in this situation, you may be unsure of how to proceed. It’s important to still take the proper steps with insurance and authorities to avoid further problems.

Read on for our guide on what to do when you’re in a minor car accident like getting rear-ended or hit at a low speed in the parking lot.

1. Stop your car and communicate with the other driver

Calmly park your car and get out to talk to the other driver. If it’s not a high traffic area, stay in the spot where the accident occurred. If there are many other drivers around, move your car to the side of the road.

2. Collect necessary information

Make sure the other driver isn’t physically hurt, then ask for their driver details including:

  • Full name
  • Insurance name and policy number
  • Address
  • Phone number
  • Email address

3. Get evidence

Take photos and notes of what happened immediately so your memory is fresh and you can prove your point. The other driver may try to commit insurance fraud or sue you in the future, and you’ll want all the evidence you can get to prove your innocence.

4. Make phone calls

Any fender bender should be reported to your insurance company so you can fill out a claim and get the help you need. You may also want to call a family member for support, a doctor in the case of injury, or the police if there is damage to property.

5. Follow up

Follow up with the other driver over email, text, or phone call to make sure everything is in order and no injuries have manifested themselves over time. Get in touch with your insurance again over the next couple weeks to make sure you’re clear on the implications of your fender bender.

If your car has damage from the fender bender, contact Cascade Collision for help. We are experts in collision repair and maintain a standard of excellence for all customers. Contact us today.