Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Tuesday, 22 May, 2018
car repair

What to Look for in an Auto Body Shop

If you’ve recently been in an accident that has damaged your car, chances are you’ve got a lot on your mind: medical bills, police reports, and where to get your car repaired. Looking for a good and reputable Provo auto body shop might feel a little overwhelming at first. But there are specific signs and characteristics you can look for in a quality auto body shop. As you weigh your options, consider the following.

1. Certification

Start by checking an auto body shop’s certifications. Certifications show that the shop is technically competent and reputable. Look for things like trade-school diplomas, manufacturer certifications, and other certificates of advanced training. Certification demonstrates that the technicians have and the tools and experience to work on specific models.

2. Warranty

Does the auto body shop offer warranties on their labor? Not providing customers with a warranty is a definite red flag. Trustworthy shops will stand by their work and guarantee a lifetime warranty that lasts as long as you own the car.

3. Estimates

Avoid being overcharged by getting three or four different quotes for your repairs. Try bringing an estimate from one Provo auto body shop to another to see if they will match the price. And keep in mind that the lowest quote isn’t always the best; there are other considerations than cost to keep in mind, and it may be that the shop offering lower quote missed something. Another benefit of getting estimates is the chance to visit the auto body shop’s location and get a feel for the security of its premises and its quality of customer service.

4. Reviews

Your best source of information in finding a good auto body repair shop is reading customer reviews. These have been written by customers who have already visited the shop and can speak to its quality of work, prices, and customer service. Reviews for Provo auto body repair shops are available online on reputable websites, and some shops post reviews on their own websites. Read reviews of both positive and negative experiences to get an accurate idea of what to expect from an auto body shop you may be considering. Choose an auto body shop that has been reviewed highly by former customers.

If you are looking in the Provo area for an auto body shop, contact Cascade Collision for more information today!