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Frequently Asked Questions

We’ve got answers to some of our customers’ most commonly asked questions.

Absolutely! In fact, Utah state law protects your right to choose a repair shop.

Your deductible is paid to the shop when repairs are finished and you come in to pick up your vehicle.

No, your estimate is written to repair your vehicle in accordance with manufacturer recommendations. Your customer service representative can further explain our repair methods.

“Claimant” means you are claiming the accident on someone else’s insurance. “Insured” means you are using your own insurance.

Yes, our paint has a durable factory finish that will retain its shine and protect your car from Utah’s harsh elements.

We proudly use AkzoNobel automotive paint because it has one of the best color matches available. Our painters are trained to tint and blend all colors to match the original finish.

Every vehicle is exhaustively evaluated throughout the repair process, and a certified technician follows a 90-point checklist at the conclusion of service to ensure your vehicle has been repaired to our high standards.

Yes, Cascade repairs the structural components of your vehicle to manufacturer standards and gives a lifetime transferable warranty on all of the body and paint work.

In addition to being highly trained, each of our technicians is I-CAR certified.

Generally, no. You, as the car owner, can choose to get multiple estimates if you would like, but unless your policy states otherwise, you are not required to obtain more than one estimate.

Generally, no. No one can force you to go to a certain repair shop unless your policy states otherwise. You have the right to choose which shop repairs your vehicle.

If necessary, make a claim with an insurance company, whether it’s yours or the other driver’s. Take your vehicle to a reputable repair shop for an estimate. Talk to the estimator about how to proceed from there. If you’re able to leave your car at the shop, call the insurance company to advise them of the vehicle’s location.

Try to get the other party to accept responsibility, then you will not have to pay a deductible and the accident will not go against your policy. If the other party or their insurance covers the repairs, you would also be entitled to a rental car while yours is at the shop.

You are. You may direct your insurance company to pay the repair shop directly, but the payment must be in the hands of the repair facility when you pick up your vehicle. Keep in mind, you are the customer and/or the insured. The repair shop owner looks to you for payment and you look to the insurance company for payment.

Generally, the repair shop is responsible.

If you think the other driver is at fault, call their insurance company and file a claim against their policy or make payment arrangements with the other party. You are the owner of the automobile. You have the legal right to make arrangements for the repairs to your automobile, not an insurance company.

Generally, no. Unless your policy states otherwise, it is not mandatory to take your vehicle to a drive-in claims service. Usually it will suffice for you to call your insurance company and tell them where the vehicle can be examined by a claims person.

Generally, no. However, if you decide to take your car to the preferred shop, ask your insurance company to implement its “elects to repair” clause (check your insurance policy). This may cause the insurance company to be responsible for, among other things, the quality of repairs.

Perhaps, yes, but the commissioner’s authority is limited! The commissioner’s office in your state can describe the scope of authority for you.

Generally, no. You should be presented an estimate to know what is being repaired on your vehicle before repairs are made, unless your policy states otherwise.

Most state laws make it unlawful for any person to operate any motor vehicle that is unsafe or has defective equipment. Insist on having your vehicle restored to its pre-accident condition. Do not be pressured into having repair work done by a specific shop simply because of a lower price. The owners of Cascade Collision Repair have pledged their shops to a rigid code of ethics. This code is designed to protect you and your property.

Visit the Automotive Service Association’s (ASA) website, http://www.asashop.org/tips/bill.htm.