Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Cascade Collision Repair

Monday, 15 May, 2017

The Steps to Take with Insurance Post-Accident

Being involved in a car accident can be a scary experience. If it happens to you, it can be hard to focus on anything but the immediate aftermath. Of course, your first priority will be to make sure everyone is all right and get medical attention for any injuries. Once you’ve done that, the next steps should involve gathering information that will help you handle your insurance claim.

Knowing what you should do before you are involved in an accident will ensure that you’re better prepared to take the right steps at a time when it’s hard to think clearly. This guide will help you get the right information at the right time, so you can worry less about your insurance and more about recovering from the accident.

What to Do at the Accident Scene
Making sure that everyone involved in an accident is uninjured should always be the first priority. It’s essential to call 911 right away if anyone is injured. What you may not know is that you can call 911 or emergency services even if there haven’t been any injuries. Often drivers will just exchange insurance information when no one needs medical attention — but having a police officer as a neutral third party to document the accident can help with your insurance claim, especially if the accident was not your fault.

If it’s possible, take pictures at the accident scene of any damage to your vehicle, as well as any injuries that resulted from the accident. This type of immediate evidence will help to ensure that your claim is validated as fully as possible. Of course, you’ll also need to make sure you don’t leave the scene without insurance information from the other driver.

When to Call Your Insurance Company
If you’ve been in a car accident, don’t put off calling your insurance agent. You should make the call as soon as possible, right when you get home after the accident. If you need medical attention that isn’t immediately critical, you should call your insurance company to report the accident before you see your doctor. This will allow you to report additional information on medical expenses after your claim has already entered the processing phase and ensure faster claim settling.

When you call, have your insurance policy on hand to refer to during the conversation. Be sure you understand the coverage and exclusion sections of your policy and take detailed notes of any communication you have with the insurance company; including the names, job titles, and contact information for everyone you speak with.

What Not to Do
When dealing with the insurance company, never give any recorded or written statements to an insurance agent or adjuster unless you’re sure you fully understand your policy. Refrain from signing any waivers or releases and remember that you don’t have to accept the first estimate or appraisal of damage your insurance company offers. This is especially important when discussing repairs to your vehicle. Keep in mind that while the insurance company will encourage, or possibly insist, that you use their contractor for repairs, you’re not obligated to use any certain garage or repair shop.

Getting Back on Your Feet
When you’re aware of the information you need to obtain in case of an accident, you’re more able to fully handle the situation and make sure your insurance claim is honored to the fullest extent possible. Never hesitate to ask questions, both at the scene of the accident and when dealing with your insurance company. You want to be dealt with fairly, so you can receive the compensation you’re entitled to and restore your life to normal.

Whether your vehicle needs minor or major repairs after an accident, the choice of service providers is in your hands. Look for an auto body shop that specializes in collision repair and provides thorough, professional service. Cascade Collision works with all insurance companies and helps you every step of the way post-accident, from providing rental cars while your vehicle is out of commission, to frequent friendly updates on your auto repairs.