Click here for a message on COVID-19 prevention measures

All of us here at Cascade Collision Repair want you to know we care deeply for the well-being of our customers and employees. In an effort to minimize the possible spread of COVID-19,we are taking the following measures:

  1. Office employees wear face masks and production employees wear their respirators or face masks.
  2. Disinfect high touch areas in every stage as well as clean the interior and exterior of the vehicle prior to delivery.
  3. Keys are disinfected when received and prior to delivery, gloves are worn, and hands are washed frequently when handling keys.
  4. Practice social distancing by meeting customers outside for drop off and delivery. (Walk-in estimates are still offered those who prefer to do business in person.) If you do not want to come inside, please call our office upon arrival. Lehi-(801)919-8597, Provo-(801)396-8303, Orem-(801)406-8469, Park City-(435)214-1834
  5. Encourage customers who call in for estimates to submit photos online through our website www.cascadecollision.com/quote. We can also text or email a link for customers to enter their contact information and submit photos. Estimates will be written within one business day, at the latest.
  6. Payments can be made over the phone or through an email link and insurance checks can be collected outside prior to delivery if preferred.
  7. Communication with customers is handled by phone, text, or email. Customers who wish to have in person conversations are always welcome inside.
  8. Pick-up and delivery options are available for those who want their car repaired but don’t want to leave their homes.
  9. Require employees to go home if they don’t feel well, even if symptoms are unrelated to the Coronavirus.
  10. Providing all employees the option to work from home whose positions allow them to do so.

We understand the seriousness of this virus and are trying as best we know how to do our part in helping our customers, employees, and vendors remain safe and healthy. As a small business, we hope you will keep your appointment. We would love the opportunity to do everything we can to make the repair process as seamless and convenient for you as possible.


Sincerely,

Cascade Collision Repair

Friday, 18 June, 2021

The Importance of Choosing a Quality Collision Repair Shop

When your car or truck is damaged in an accident, you want to get it back in shape as soon as possible. However, don’t let that rush get in the way of finding a quality collision repair shop. The difference between shops can have lasting consequences.

What Is the Collision Repair Process?

The reason you need to choose a quality collision repair shop: the process is intricate and needs to be done by experienced professionals who know what they’re doing. Part of finding the right shop and collision repair services is knowing what the repair process entails so you can ask informed questions.

Collision repair includes:

  • Getting an estimate
  • Disassembling the damaged area of the vehicle
  • Ordering the necessary parts
  • Structural repair of the damaged area
  • Body repair
  • Painting
  • Reassembling the repaired area
  • Detailing the final touches

How Do I Choose a Collision Repair Shop?

The key to choosing a collision repair shop is to focus on quality. There are lots of options out there, and there is a wide range of customer service available. To find a quality collision repair shop, keep these things in mind:

  • Ask around and read reviews. Word of mouth is a tried-and-true way to evaluate the quality of a repair shop.
  • Ask questions about their repair process. This will give you an idea of how well they communicate and do their work. They should have a collision repair quality checklist.
  • Get multiple repair estimates. Don’t rush when making your choice. It’s always a good idea to get at least three quotes.
  • Trust your gut. If you get a good or bad feeling about a shop, trust your instincts.

What are Things I Should Ask Before, During, and After Collision Repair?

Communication is key. Ask all the questions you have before getting the repair done, and stay in contact during the process. Part of making an informed choice when looking for a quality collision repair shop is asking questions. Don’t be afraid to ask. A good shop will take the time to give you the information you need. Questions you should ask include:

  • What is your process for providing an estimate and doing the repairs?
  • How can I get my car to your shop?
  • How long will the repairs take?
  • Are you ASE certified?
  • Will you provide a written record of the repairs you do?
  • What warranties do you offer?
  • Can I see your customer reviews?

What Should I Look For After Collision Repair?

After your collision repair is complete, you should take a good look at your vehicle. Check the repaired area for any cracks, misaligned parts, or other discrepancies. If there are any collision repair issues, document them with thorough photos and in writing.

You should then approach the repair shop with the issues and request a refund or correction of the repair (if you want it done at their shop). If they refuse, you might need to consult an attorney.

Contact Cascade Collision Repair

When you need your vehicle repaired after a collision, trust Cascade Collision Repair, the shop that offers quality repair and customer service. The Cascade Collision Repair shop near you provides all the collision repair services you need—and we will communicate with you openly throughout the process. Contact us today, and get your vehicle looking like new again.